ShoreTel Director is a Web-based tool that provides a single management interface for all voice applications, across all locations.  Users can manage voice routing, voicemail, auto-attendant, and basic automated call distribution (ACD) capabilities for every site in the network. This eliminates the need for multiple management systems or multiple windows for different PBXs, sites, and basic applications.  Extremely easy to learn and use, ShoreTel Director helps to improve administrator productivity, lowers ownership costs, and reduces strain on IT resources.