Xtelesis offers managed IT services and network managed services to businesses of all sizes. With our proactive, non-break/fix, approach we are able to help you focus your resources to increase core business productivity and profitablity.
Our managed IT solution covers everything from end user computer maintenance and repair to comprehensive data network monitoring and managment. If your an enterprise interested in more in-depth performance and security visit our NetState Solutions page. Small or medium business with limited IT staff or remote users may find that our IT Anywhere solution is right for you.
We can customize any managed IT solution to fit your business needs. Give us a call for a free network audit, 888.340.XTEL
IT Anywhere can help with the following:
Problem: Keeping track of IT equipment inventory is a hassle and takes time away from other projects.
Solution: Let Xtelesis help you managed your inventory. We'll also manage,
- What computer assets you have and where they're stored
- What programs are on your systems and auto-remove unauthorized programs
- Your Windows licensing and make sure you're always in compliance
- Space on hard drives RAM or processors
- Your corporate computer policy even to remote users
- Push new programs and updates out to users without ever touching the device
Problem: Constantly updating computer programs, running, virus scans and adding/removing software.
Solution: With IT Anywhere we manage virus protection, install Microsoft patches/updates, and we'll also,
- Defragment your hard drive on a scheduled basis
- Run spy-ware cleanup and testing tools
- Clean's up spam, unused, unneeded and deleted files on your computer
- Create computer settings that optimize system performance for the user
Help Desk Services
Problem: Users can't figure out how to do what they need with their computer programs/software.
Solution: Xtelesis has experts on all core Microsoft products as well as other common business software. We're here 24/7 to assist users with their specific problems.
- Initial triage and multi-tier escalation for any computer problem or issue
- Remote Co-Session User Support
- Application assistance for custom client applications offered where required
Device Repair Protection
Problem: When a problem occurs with your IT equipment you get stuck with high labor costs.
Solution: Protect those investments with an extended labor warranty that offers price protection against future system failure costs.
- Low cost, labor only, device based extended warranty that stabilizes an organizations repair cost and minimizes the impact to production and user productivity
- Overnight replacement of laptops, computer base units, or monitors that come pre-configured with your user's information
Remote Backup Service
Problem: Occasionally users will have a computer crash, system failure, virus attack, or a spilled drink.
Solution: Protect the loss of your business data with a full backup on a regular basis.
- This protects both the user and the company from data loss due to a failure of components of the system
- Full backup of specified files is done initially and then on a scheduled basis incremental changes are continually backed up to our secure server
- Backup can be performed anywhere an internet connection is available. Great for laptop users!