Business Phone Solutions

Transform the way you work with customized onsite and cloud-based phone systems that help you communicate with better quality, flexibility and affordability. Explore VoIP systems, Unified Communications applications, phone system accessories and more.

 

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Choosing the Right UC Solution 5 Signs For SIP [webinar] ShoreTel Communicator Training  Getting the Most Out of Your Phone System

Cloud Phone System

ico-hosted-voiceWork weightlessly.

Take the burden of owning, configuring and managing your phone system off your shoulders. We’ll free your phones with ShoreTel Cloud – a brilliantly simple hosted phone system and unified communications solution that frees up valuable resources to focus on key strategic initiatives.

 

  Benefits & Features

  • Your phone system stays up even when your building goes down.
  • Access remote sites easily and connect remote/mobile employees seamlessly.
  • Reduce your costs by avoiding recurring support contracts.
  • Provide multiple phones for dozens of locations without an NP list or WAN.
  • Anyone in your organization can request support with the touch of a Help key.
  • Upgrade your phone system with no capital outlay.

See what a cloud-based communication solution can do for your productivity, morale and bottom line.

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Onsite Phone Systems

ico-in-house-voiceDiscover an exceptional user interface.

Do you feel like you’re wasting hours on problem-solving and user implementation with outdated phone hardware? If so, it might be time for a new phone system with the lowest TCO and robust system features.

 

  Benefits & Features

  • Maintain control of your phone system from anywhere on your network.
  • Enjoy a scalable phone system that grows with you.
  • Get unified communications applications such as IM, mobility, video and collaboration.
  • Experience the reliability of 99.999% availability.
  • Offer always-on, push-button user support.
  • Send voicemails to email and connect with team members, wherever you are, whenever the need arises.

Communicate, collaborate and connect your employees faster, easier and for less.

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Resources

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Contact Centers

ico-contact-centerPersonalize your customer service.

Our solutions help you transform your call center into a revenue center. Enhance your business processes with multimedia capabilities, self-service and intelligent routing. Simple, flexible, productive; our contact center solutions help you optimize resources, increase availability and build high customer satisfaction. .

 

 Benefits & Features

  • Prioritized routing – customize your system to ensure each call goes to the best available agent.
  • Manage call volumes – add anyone in your company to the queues whenever you need them
  • Track and reward performance – record calls and set up agent evaluation forms
  • Metrics – get live dashboards that let you configure your queues and easily digest call stats in a convenient, at-a-glance format
  • Seamless integration – our contact center solutions fit your existing CRM and phone systems like a hand in a glove.

See how our contact center solutions can revolutionize your service.

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Phone System Analytics

ico-analyticsMake better business decisions.

Respond faster and with more confidence. Phone system analytics ensure you experience the highest performance of your ShoreTel system and helps you pinpoint potential vulnerabilities. Powered by Brightmetrics, this is the most powerful ShoreTel automatic report scheduling system on the market.

 

  Benefits & Features

  • Understand your customers’ experience with actionable data and meaningful statistics.
  • Identify over-staffing, unnecessary transfers, inefficient routing patterns and excessive on hold times.
  • Take action on areas of improvement fast.
  • Build stronger relationships with your customers by better understanding their call-in experience.
  • Maximize business security with a web-based system that requires only a browser to manage employee productivity.

Get actionable data, make informed decisions and improve your customers’ on-phone experiences.

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Resources

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ShoreTel Healthcare

 

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Community Physicians Group + ShoreTel

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 Kids Plus Pediatrics + ShoreTel

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 Capstone Pediatrics Plus ShoreTel

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ShoreTel Contact Center

 

5 Things Often Overlooked in Contact Center RFPs

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Customer Service Pain Points

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Is There a Contact Center Hiding Within Your Business?

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