Xtelesis Rated “World Class” in Customer Satisfaction by Independent Source
Burlingame, CA - May 1, 2013 – Xtelesis Corporation today announced it has earned ShoreTel’s Partner Customer Excellence Award. ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms including business phone systems, applications and mobile UC solutions, announced award recipients for the first half of the Partner Year (October 2012 through March 2013), and Xtelesis Corporation was honored as a customer satisfaction achiever in its Champion Channel partner program.
“Our relationship with ShoreTel has grown steadily since we first started selling their communications system in 2002. As a ShoreTel Gold Champion Partner we’ve continued our commitment to customer satisfaction. We are honored to have received this recognition.” said Scott Strochak, President and CEO of Xtelesis.
ShoreTel’s highly qualified partners include value added resellers (VARs) and system integrators that help customers navigate a world of voice over IP (VoIP) options, including LAN, WAN, call center, voice and data application integration, technology deployment, as well as training and support. The Partner Customer Excellence Award is presented to ShoreTel’s channel partners that have achieved world-class customer satisfaction scores of 55+ as measured by an independent third party.
“We’re pleased to acknowledge Xtelesis Corporation and this achievement in customer satisfaction,” said Charles Krogman, vice president worldwide channel management. “Xtelesis Corporation exemplifies the best in delivering our innovative products and leading business solutions to our ShoreTel customers”.
About ShoreTel, Inc.
ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California and has regional offices and partners worldwide. For more information, visit www.shoretel.com or www.shoretelsky.com.
ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.
Xtelesis has been proud to service a diverse portfolio of customers. We have improved business communications for clients of various sizes and from different industries. We have partnerships with some of the biggest names in Communications like, ShoreTel, LifeSize, Vidyo, Aerohive, Cisco and Polycom to name a few. With these exclusive partnerships we are able to provide a variety of unified communication solutions for your business.
We provide communication solutions such as VoIP Phone Systems, HD Videoconferencing, Managed IT Services and much more. When it comes to managing your business communication interface we understand the importance and need for quality service at a reasonable cost. Many of our providers offer solutions that fit a variety of budgets and provide services from small business solutions to larger scales.
Here’s what one of our clients had to say about Xtelesis:
"Xtelesis provides 99.999% reliability and ease in administration, customer service and support is excellent." - Anjenette Hayre, Sonoma County Water Agency
We encourage our customers to tell us their story. We strive to provide our customers with the cutting edge technology and support. We want to know how we’re doing. Tell us how Xtelesis has helped your business improve communications and you’ll receive a $50 Amazon gift card for your time. We would love to hear your testimonials and continue to improve our products and services.
If you haven’t worked with Xtelesis please take advantage of our Free Demonstrations and Request a Quote. We offer FREE demos to show you how great our products work and how they can help your business’ communications needs. Schedule your product demo and a member of our team will be with you within 24 hours.
We would love to have you as our next customer!
We are a leader in VoIP business systems implementation and putting the best IP telephony technologies and engineering practices into your work environment. If your company doesn’t have a VoIP phone system in place it may be the perfect time to switch.
Here are some of the Top Reasons for your Business to switch to VoIP:
- Monthly long distance charges are significantly reduced
- Management interfaces are simplified and hardware is reduced
- Advanced communication features like conferencing, three-way calling and forwarding are available at no additional cost
- Phone systems are easily scaled up or down with minimal effort
At Xtelesis we want to provide the best VoIP business phone systems (Voice over Internet Protocol) or IP telephony solutions to our customers. Our featured brand, ShoreTel has received the highest customer satisfaction rating among the top business IP telephony and unified communications providers.
ShoreTel Phone Systems offer your business an enterprise class solution and a low cost structure. The platform was built on system that can easily be extended from branch to branch within the United States or globally with one simple management interface.
ShoreTel provides customers with Phone Systems and Components to reduce redundancy, provide seamless integration, and offer mobility.
ShoreTel Phone System and Components Explained:
There are a variety of ShoreTel phones to choose from giving your business quality and options to ensure the right solution for your specific needs. ShoreTel phone features provide end users with the quality they demand and are pre-configured to match the company’s system to eliminate the process during installation.
ShoreTel also provides a web-based management program that provides a single management tool for interfaces in numerous locations. The management system is easy to learn and use and helps improve productivity and reduces ownership costs.
The Shoretel Communicator presents communication management through the ShoreTel desk phone, computer, mobile phone or home phone. The application easily links with Microsoft Outlook and provides visual voicemail, call notes and routing information.
Alongside the ShoreTel Phone system comes the ShoreGear voice switches which are embedded “plug-and-play” appliances to manage ip phones, analog and digital trunks, and route calls from device to device from anywhere in your network.
ShoreTel is a leading provider of IP Unified Communication solutions. Xtelesis strives to bring quality brands and their products to our customers. With a ShoreTel IP Phone system your company will be able to seamlessly integrate all communications into your business at reduced cost, easy manageability and a high level of quality and satisfaction.
We provide our customers with a variety of communication solutions for small to mid-sized businesses. Whether you are looking for VoIP business systems to provide your company with more unified communication, HD Video conferencing for the ease of connecting with remote offices and employees or a simple business phone service, Xtelesis has all the resources you need to build your network.
VoIP business phone systems revolutionize voice communications for businesses. Instead of a public switched telephone network business VoIP systems are transported over the internet providing faster and clearer service. Not only will you be able to consolidate your monthly communication bills and see a significant reduction is charges, but VoIP business phone systems offer simplified management systems and minimal hardware. The same features you would receive from a local network provider such as three-way calling, conferencing, forwarding, can be easily integrated with business VoIP systems.
If your company operates in different office locations HD Videoconferencing may be a solution to consider. With HD Video conferencing companies can communicate face-to-face with ease and convenience. Instead of booking costly flights for company meetings take advantage of video teleconferencing which allows individuals to connect using HD video conferencing cameras. This high quality picture provides realistic images and real time communication. With our new generation of video communication software we make connecting as easy as placing a phone call. We feature top of the line video conferencing providers like LifeSize and Vidyo.
Don’t get left in the past with your public switched telephone network (PSTN) phone system. Upgrade to a business phone service that provides you with exceptional communications at a fraction of the cost. With VoIP business phone systems and HD video conferencing you are expanding your network with internet technology.
The best part is if you are unsure if VoIP business systems or Video conferencing if right for your business, we can schedule free demos. We also offer video conference and non-video conference business room rentals. Let Xtelesis improve your business communications and help save you money.
Voice over Internet Protocol (VoIP), commonly referred to as IP telephony, has become the norm and has revolutionized voice communications for businesses by transporting voice digitally over the Internet, rather than via the traditional public switched telephone network. IP telephony has paved the way to simpler, smarter and more affordable communications for businesses of all sizes, from small, single-site shops to large organizations that span the globe.
With the rapid advances in communications technology, there are a plethora of VoIP solutions to meet any business requirement. So, which solutions and services are right for you? It is easier than ever to deploy a new VoIP phone system or subscribe to a hosted PBX service or take advantage of unified communications solutions that will improve your operation, make employees more productive and help you better your customer service, all of which mean more revenue for your business. Take a look at the varying business requirements below and consider the benefits a new VoIP solution can bring.
Small Office, Home Office. Are you looking for an inexpensive, easily managed phone service? Or, is the phone system you have getting old or expensive to maintain? A Hosted Phone Service or VoIP Hosted PBX eliminates the hassle of deploying on-premises equipment that requires ongoing administration and maintenance. Also, the security of a fixed monthly payment that comes with a hosted service is appealing, particularly in a challenging economic environment. Xtelesis offers several VoIP Hosted PBX plans and options to meet your specific business requirements.
Mid to Large Multi-site Organization. Do you have a large and growing business with multiple locations across states and/or countries? Consider upgrading your office phone system with a new VoIP Phone System, one with incredible scalability for future growth and a failure-proof architecture that is easily managed as a single IP network with feature transparency among all locations. The ShoreTel IP Phone System can streamline your operation.
Mobile and Remote Workers. Do you have staff members that need to move around their location? Are some of your employees always on the road or working from home? More and more professionals are on the go and working away from their office. Today’s wireless LAN and WiFi-cellular solutions remove the chains of an office desk phone. With a mobile phone in hand, your staff members will never miss an important call and can collaborate with colleagues and customers quickly and efficiently, from anywhere. Xtelesis offers a selection of Mobility solutions for in-building mobility, road warriors and telecommuters.
Team Collaboration. Do your employees need to share presentations, utilize an interactive whiteboard or video conference with remotely located team members easily and often in an affordable way, without the expense of physically traveling to meetings? With broadband IP communications and the public Internet, high quality HD Video Conferencing is more manageable and more affordable than ever. Xtelesis offers several conferencing and collaboration options from LifeSize and Vidyo that are sure to meet your needs.
Data Networking. Is it time to refresh your Local Area Network (LAN) to add Power over Ethernet (PoE) functionality or upgrade your Local Area Network to add security? Are you looking to connect offices in different states or different countries via a Wide Area Network (WAN)? Xtelesis partners with top manufacturers including Cisco, HP ProCurve, Juniper, Enterasys and Aerohive to offer a wide range of Data Networking solutions that will optimize a LAN and/or WAN for your business. Xtelesis also offers Managed IT Services to handle your IT requirements for you, allowing you to focus more time on your core business.
VoIP technology continues to advance business communications at a rapid pace, and the number of available services and solutions can be overwhelming. Xtelesis specializes in making business communications easy and has the expertise to help you determine the service that’s right for you. Contact us today.
There is a lot of talk about the proliferation of consumer mobile devices in the workplace as more and more employees are coming to work equipped with their own mobile phone. This concept, touted as “bring your own device” or BYOD, is clearly the general trend. In fact, a recent Forrester Research survey of 1,681 U.S.-based workers indicated that the number of workers using consumer devices for work-related purposes is certainly on the rise. Nearly half (48%) of those surveyed said they chose a particular smartphone based on their own individual preference, without regard to what mobile devices their company recommends or supports. And, in environments where employees are forced to use a company-approved mobile device, the study found that many workers are bringing in their own smartphone anyway in order to use applications not supported by the approved device.
ShoreTel is one UC provider that is fully behind the open mobile platform approach or BYOD concept, recently updating its mobile device integration solution called ShoreTel Mobility and extending support to the highly popular Android-based smartphones, including those from Motorola, Samsung and HTC that support Android OS 2.2+. Mobile devices based on Apple, Symbian and BlackBerry operating systems are already compatible with ShoreTel Mobility, so the Android integration rounds out a selection of the most popular, consumer mobile devices.
Xtelesis, a top ShoreTel channel partner, is also onboard with the open approach to mobility. In fact, on November 17th, Xtelesis is holding an exclusive event of ShoreTel Mobility demonstrations in San Francisco, Los Angeles and Seattle to show their customers how the BYOD concept is a win-win for both employees and businesses.
With ShoreTel Mobility, employees have the convenience of using any of the popular mobile devices as their business telephone. Users can access enterprise calling features, and the mobile device will display the Caller ID name and number of the user’s office extension when the user places a call. At the same time, ShoreTel Mobility addresses important business challenges in terms of security, cost and coverage by supporting authentication and encryption, least cost routing and automatic WiFi-to-cellular call hand-off as a user moves in and out of the building.
Looking forward, there is no doubt that consumer mobile devices will continue to make their way into the business environment. By using the same mobile device for both personal and business communications, workers never miss an important call and can collaborate with colleagues and customers quickly and efficiently, from anywhere. Businesses will find it impossible to ignore the BYOD trend and addressing security issues will be a very high priority. A mobile device that functions as both a personal and business device is closely tied to productivity, and productive employees are really a company’s most valuable asset. So, in the end, BYOD is a win-win for all.
RSVP for our exclusive "Dinner, Drinks and a Demo" with ShoreTel this Thursday - SF, LA and Seattle locations (live webcast available!).
This blog first appeared on Best in UC.
“Don’t touch that wire! It might void your warranty.”
That’s just one of the many understandable fears businesses have about their phone systems. When a problem comes up or the system goes down, the options are rarely attractive. You can delve into the issue yourself in hopes of saving money, but rarely have enough information to diagnose and solve the problem. Or, you can call in your integrator and pray for quick service.
As an integrator, we are always happy to provide fast, reliable maintenance to our customers. After all, that’s part of how we make a living.
But we also recognize that many customers prefer to take a do-it-yourself approach, when possible. Thanks to ShoreTel, DIY phone maintenance is a reality for many of our clients.
ShoreTel Director offers a single, centralized view of the phone system via a Web browser. This is the same interface that our clients use to manage features like voicemail, automated attendant, adding and dropping lines, and more. ShoreTel Director also provides proactive maintenance. In a single screen, Director provides a view of the entire phone system, including indicators of any problem areas. When a critical issue arises, Director will even automatically email one or more administrators of the phone system.
Director sends a heartbeat out to every device on the network. If a signal is not received back, that device is taken out of service and a notification is immediately sent to the administrator. At the same time, traffic that would have gone to that device is re-routed to an available resource. This built-in redundancy prevents downtime while the administrator fixes the problem.
As a result, clients can see, diagnose and fix service issues without ever picking up a phone to call us. In fact, they can solve phone outages before anyone else in the office has had time to notice – or complain. Internally, this creates customer satisfaction levels that are sky-high.
In addition, ShoreTel’s System Monitor provides even more in-depth network monitoring. System Monitor provides daily, weekly, monthly and yearly information. It can localize errors and even expose the likely cause of these aberrations. It then makes suggestions for correcting the problems.
System Monitor sends out a Daily Network Weather Report, which shows the status of the network and helps prioritize daily administrator activities. Finally, ShoreTel System Monitor collects utilization and error information across the network to identify potential problems that may impact VoIP call quality.
With these tools, clients have more choices. By diagnosing the problem in real-time, they can determine what repairs are needed and understand any service costs in advance. Plus, they will know which repairs they can make themselves, and when they need to call in an expert. This time-saver and budget-saver is a ShoreTel advantage, and one our customers love.
This blog first appeared on Best in UC.
When companies go shopping for a unified communications (UC) solution, they typically have focused primarily on phone systems. Then, they might spend a little time evaluating features such as HD videoconferencing and instant messaging.
Things are about to change. Now, whether they are searching for a new UC supplier or considering upgrades to their current systems, companies must make mobility a major part of the buying decision.
The intent of mobility is to connect remote workers to the enterprise’s IP-PBX over the Wi-Fi and cellular data networks. This eliminates cellular voice long distance charges. Plus, it makes remote workers more available to co-workers and customers, no matter their location. As a company’s mobility tools develop over time, users will be able to use their corporate software on smartphones and tablets – anytime and anywhere. This can enhance customer service, improve productivity, and even enhance quality of life.
But companies need to understand what their mobility solution may look like at the end, so they can begin making important strategic decisions as they build a mobility infrastructure. Here are a few questions to consider:
- Where will your users get their devices? An increasing number of remote and enterprise workers prefer to use their personal iPhone, Android smartphone or tablet as their only communications device. They simply don’t want to juggle two phones – one business and one personal. At the same time, UC suppliers such as Cisco and Avaya are already developing their own endpoint devices. They will encourage clients to adopt these tablets and mobile phones for the entire workforce. Which route will your company wish to take?
- What are your policies? Every organization needs a mobility policy – right now. The IT department should establish policies and procedures regarding the use of personal mobile devices. Decide when and how these may connect with the enterprise IP-PBX and LAN. If your organization wishes to keep personal devices off the network, be prepared with an alternate strategy that will work for your mobile employees.
- Are desk phones necessary? Many mobility users may prefer a mobile device, making an investment on a desk phone just a wasted expense.
- Will video be part of your strategy? In the near future, companies will increasingly rely on enterprise video communications. If mobile workers don’t have access to video on employer-provided devices, they will again default to their personal smartphones and tablets.
This blog first appeared on Best in UC.
As the VoIP and unified communications (UC) markets made a comeback in 2010, SIP trunking had a break-out year. This is according to a report by Infonetics Research, which found that the VoIP service market reached $49.8 billion in 2010, a 43 percent increase from 2008.
What’s more, Infonetics predicted that the combined business, residential and small-office/home-office market for VoIP services would skyrocket to $74.5 billion in 2015. Infonetics also noted that managed IP PBX business VoIP service revenue is expected to more than double from 2010 to 2015.
One of the report’s most startling findings was revenue growth of 143 percent in SIP trunking, making it the fastest-growing segment of the VoIP services market.
For small and mid-sized businesses, these findings lead to a natural question: What is SIP trunking?
For years, large enterprises have leveraged this technology to save on their telecommunications bills. Now, SIP trunking is available for smaller organizations, which can reap significant savings as well.
Session Initiated Protocol (SIP) allows businesses to install a PBX to use Voice-over-IP (VoIP). It essentially goes around the PSTN (Public Switched Telephone Network, or the traditional copper-and-switches telecom infrastructure) to make phone calls inexpensive. If both parties on a call are using SIP devices, the call can cost just a fraction of a cent per minute. If only one end of the call is using a SIP device, there will still be some savings, though not as much.
SIP trunks can create major cost-savings for companies, which may no longer need local PSTN gateways, ISDN BRIs (Basic Rate Interfaces) or PRIs (Primary Rate Interfaces). Most new phone systems include built in support for SIP. SIP-enabled phone systems also provide a greater feature set, such as virtual phone numbers, follow-me phone numbers, and more.
As SIP trunks continue to grow, expect a gradual decline in the use of T1 lines for voice and data. The increased affordability and reliability of high-end DSL, fiber and other high-speed services, paired with the huge cost advantages of VoIP, makes T1s and other expensive, dedicated lines less attractive to small and mid-sized companies.
If you would like a quote on SIP Trunking for your business give Xtelesis a call.