Xtelesis Rated “World Class” in Customer Satisfaction by Independent Source
Burlingame, CA - May 1, 2013 – Xtelesis Corporation today announced it has earned ShoreTel’s Partner Customer Excellence Award. ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms including business phone systems, applications and mobile UC solutions, announced award recipients for the first half of the Partner Year (October 2012 through March 2013), and Xtelesis Corporation was honored as a customer satisfaction achiever in its Champion Channel partner program.
“Our relationship with ShoreTel has grown steadily since we first started selling their communications system in 2002. As a ShoreTel Gold Champion Partner we’ve continued our commitment to customer satisfaction. We are honored to have received this recognition.” said Scott Strochak, President and CEO of Xtelesis.
ShoreTel’s highly qualified partners include value added resellers (VARs) and system integrators that help customers navigate a world of voice over IP (VoIP) options, including LAN, WAN, call center, voice and data application integration, technology deployment, as well as training and support. The Partner Customer Excellence Award is presented to ShoreTel’s channel partners that have achieved world-class customer satisfaction scores of 55+ as measured by an independent third party.
“We’re pleased to acknowledge Xtelesis Corporation and this achievement in customer satisfaction,” said Charles Krogman, vice president worldwide channel management. “Xtelesis Corporation exemplifies the best in delivering our innovative products and leading business solutions to our ShoreTel customers”.
About ShoreTel, Inc.
ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California and has regional offices and partners worldwide. For more information, visit www.shoretel.com or www.shoretelsky.com.
ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.
Here at Xtelesis, we realized the need for “Unified Communications”, commonly called “UC” back in the year 2000. We had spent the first three years of the company’s history building and managing network infrastructure and customers were just starting to see the benefit of converging their voice onto their data networks in an effort to streamline communications and accelerate the ROI of the data infrastructure. Our credo has always been “easy to use, easy to implement and easy to manage” when looking for new products. Xtelesis has always focused on customers in the 20-5,000 user range. Those customers generally deal with less in terms of IT budgets and personnel. With that in mind, we did an exhaustive review of the IP based voice products in the market. We decided that the ShoreTel system was the right choice for our customer base. Being a Cisco WAN/LAN security reseller, we took a hard look at Cisco’s IP Telephony product but found it too complex, too costly (although nicely featured) for us and our customer base. We looked at Avaya and found a company deep in it’s own history of TDM with no real path to IP and a company that had one set of products for the small business and another completely different set for larger organizations. Too complex, too time consuming. We looked at Mitel, Nortel (they were still around back then) and Siemens. None of them had a single product that scaled both up and down, had a full feature set, was competitively priced and was EASY! So, we signed on as one of ShoreTel’s first resellers, back in 2002.
So, what is Unified Communications?
WikiPedia defines it as “the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWB’s or Interactive White Boards), call control and speech recognition with non-real time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax)”. Some define it as integrating your communications with your business processes. Whatever definition you like, the one key that we’ve found to making UC live up to the hoopla is user adoption. The absolute best technologies get wasted when the end user doesn’t know how to use them and just gives up. With that in mind, ShoreTel devised the easiest to use and perhaps most used desktop communications control software in the industry. Called “Communicator”, this piece of software allows a user to easily control how they interact with their communications. Do you want to IM, click this button; make a call? It’s as easy as typing someone’s name and hitting ‘enter’; video call? That’s easy too. Due to its ease of installation and ease of use, it consistently ranks as the “most used” UC desktop software and that is what drives overall satisfaction with any technology implementation.
But (there’s always a but), desktop and use adoption of a system isn’t everything. If the system itself isn’t built to be reliable, redundant and scalable, it isn’t of much use to anyone. That’s why we love ShoreTel’s “Brilliantly Simple” architecture. Whether your company has 1 site or 200 sites or more and 10 people or 20,000 people, ShoreTel is designed to be a single image communications system managed through a single, easy to navigate web interface. Remote sites and remote workers add quickly and easily, so much so that much of the day to day MAC’s (moves, adds and changes) can be done by just about anyone in the organization, severely lowing the Total Cost of Ownership (TCO) as you don’t have to invest in high priced administrators to manage your communications.
To summarize, we here at Xtelesis specialize in building Unified Communications networks and we chose ShoreTel.
• It’s reliable.
• It’s scalable.
• It’s easy to use.
• It’s easy to manage.
Give us a call or hit the ‘contact’ us button anywhere in the magazine to have us show you why thousands of customers worldwide have chosen ShoreTel, too.
To read more download your FREE digital copy of UNIFIED
With the rapid progression of mobile technology, the time is fast approaching where desk phones will be replaced by smart phones that extend core PBX functions and additional calling features. In fact, many companies have already begun this process, by eliminating the office phones of their “Road Warriors”. In doing so, they improve the reachability for these employees, who work remotely and place and receive the majority of their calls from their smart phone.
In fact, many companies have already begun this process, by eliminating the office phones of their “Road Warriors” and loading their mobile devices with a low cost mobile unified communications application like ShoreTel Mobility. In doing so, the benefits are twofold: They improve the reachability for these employees, who place and receive the majority of their calls from their smart phone….and reduce their annual support cost by removing the seldom used physical desk phone from the equation.
One such application, which is vendor neutral and available through ShoreTel, not only converts most smart phones into portable Desk Phones, it also enables users to place and receive calls over WiFi to reduce minutes usage, avoid costly Roaming charges and provide coverage in areas where cellular is unavailable. A one-time license fee of $150 for this app makes it a great investment.
Aptly named “ShoreTel Mobility”, this solution is technically superior to other Mobile UC apps in virtually all areas and extremely user friendly to support a smooth transition for users.
Article by Kevin Dogen. For more information contact Xtelesis to tailor a more responsive and accessible workforce with ShoreTel Mobility.
Telecommuting is on the rise – and for good reason. Working flexibly from a home office has big benefits to employees, employers and the environment. For employees, it results in savings in expenses related to commuting such as gasoline and car maintenance, but perhaps more important, it can mean a better work-life balance, less stress and more job satisfaction. With less staff on-site, employers will save on office space, electricity and other office-related expenses and are likely to experience an improvement in productivity due to the higher employee morale of those with flexible work schedules. In a 2012 study, 83% of the 1,074 respondents said they work remotely at least part of the day, and 89% consider working remotely one of the three main perks to the job (along with salary and reputation). Further statistics reveal that 43% of all U.S. workers will be telecommuting by 2016.
And, don’t forget the benefits that telecommuting has on the environment in terms of reduced emissions (fewer cars are on the road) and power savings that result from lower electricity usage.Environmental research shows that if the 41 million Americans with telework-compatible jobs worked from home just one day a week, this would eliminate an estimated 423,000 tons of greenhouse gas, equating to taking 77,000 cars off the road for a year!Governments around the world are beginning to mandate environmental policies to help the world become more ‘green,’ so companies that implement a telecommuter strategy will be ahead of the game.
Today’s IP technologies make it easy to implement atelecommuter or teleworkerstrategy for your business, and Xtelesis partners with a number of vendors to offer you a complete solution. If you are thinking about allowing some of your employees to telecommute, the ShoreTel IP PBX has built-in ‘office anywhere’functionality that enables one phone number and one voicemail account regardless of the device used - desk phone, cell phone or home phone. Users can assign an extension and profile to another phone (including an external phone) so that Caller ID information displays the employee's office number. ShoreTel also offers license-activated ShoreTel Communicator client applications that are easily installed on PCs or mobile devices, including a ‘personal’ version at no extra cost, a ‘professional’ version with advanced features like IM, softphone and video and ‘mobile’ clients for access to PBX features from BlackBerry, Nokia, Motorola, Windows Mobile or Apple iPhone devices.
Even more advancedmobility is available with ShoreTel Mobility, an integrated WiFi-cellular solution that extends office phone functionality to a smartphone or tablet device, but also addresses important business challenges in terms of security, cost and coverage. For collaborative needs, consider face-to-face communications with Vidyo or LifeSize video conferencing solutions. Xtelesis can help you combine a video endpoint with your PC monitor to optimize the space on your desk.
It’s hard to argue with compelling statistics that show the benefits of telecommuting to employees, employers and the environment. Contact Xtelesis today about deploying a mobility solution from ShoreTel and/or a video solution from Vidyo or LifeSize to add flexibility to your organization, allowing your employees to work remotely as needed. You will experience huge benefits to your overall organization that will ultimately boost customer service and your bottom line.
Do you have an older phone system that is holding you back? Is your PBX getting expensive to maintain or won’t allow you to incorporate the latest technologies? Can you improve your business prospects by unleashing your employees to work flexibly from anywhere? Could your team benefit from the latest Web and video technologies to collaborate with remotely located colleagues, partners or customers? Is your network backbone lacking the performance or security you need to effectively communicate?
Upgrading your business communications is not as complicated or expensive as you may think. In fact, deploying the latest IP solutions can actually save you a lot of money in the long run by enabling simpler, smarter and more affordable communications. There have been countless studies that show the savings that result from an IP infrastructure compared to traditional networking and PBX systems. IP solutions make it easy to consolidate and manage multiple locations, incorporate remote and mobile workers, add new users, use advanced features and reduce monthly long distance charges, to name just a few of the benefits.
Consider the following 10 reasons why upgrading your business communications with IP solutions will take your business to the next level. Xtelesis can help you migrate to new technologies. As an IP communications integrator, Xtelesis specializes in a broad range of solutions to meet any business requirement, including data networking, IP telephony, video conferencing and mobility.
1. Improve customer service
2. Increase employee productivity
3. Speed internal communications
More and more professionals are on the go and working away from their office. With a mobile phone in hand, your staff members will never miss an important call and can collaborate with colleagues and customers quickly and efficiently, from anywhere. Xtelesis supports a selection of Mobility solutions for in-building mobility, road warriors and telecommuters, including the ShoreTel Mobility mobile device integration solution that ties the office extension to popular consumer mobile devices such as a smartphone or tablet.
4. Incorporate remote workers
5. Simplify team collaboration
With broadband IP communications and the public Internet, high quality HD Video Conferencing is more manageable and more affordable than ever. Your employees can share presentations, utilize an interactive whiteboard or video conference with remotely located team members easily in an affordable way, without the expense of physically traveling to meetings. Conferencing and Collaboration products from Xtelesis partners, LifeSize and Vidyo, deliver face-to-face communication across the miles.
6. Accommodate corporate growth
7. Ease management
Today’s IP Phone Systems offer incredible scalability for future growth and a failure-proof architecture that is easily managed as a single IP network with feature transparency among all locations. Xtelesis can help you install a ShoreTel IP Phone System that will streamline your operation and continue to deliver new technologies that will improve your business down the road.
8. Enhance network performance
9. Simplify IT
IP networking ensures high quality communications and can add Power over Ethernet (PoE) functionality and better security to your current Local Area Network (LAN) and simplify the connection of your offices in different states or different countries via a Wide Area Network (WAN). Xtelesis partners with top manufacturers including Cisco, HP ProCurve, Juniper, Enterasys and Aerohive to offer a wide range of Data Networking solutions that will optimize a LAN and/or WAN for your business. Xtelesis also offers Managed IT Services to handle your IT requirements for you, removing the burden of computer maintenance and repair and data network monitoring and management.
10. Reduce expenses
Finally, all of the above will help you reduce your overall expenses. ShoreTel Mobility is just one example. This technology can reduce your mobile phone bills by up to 70% by automatically routing mobile calls via the cheapest path inside and outside the organization. It is easier than ever to deploy IP solutions for simpler, smarter and more affordable communications. Contact us and upgrade today!
In today’s fast-paced, challenging business environment, customer service is the big differentiator. There is no room for error or delays, and every interaction counts. Missing important phones calls, e-mails and texts could mean losing business to a competitor.
The requirement to be ‘always on’ has escalated employee productivity to an all-time high, and multi-tasking is now the norm. Today, a single employee is handlingmultiplejob functions as companies struggle to do more with less and stay competitive.More workers than ever are on-the-go, trying to maximize time and juggle multiple tasks,andmobile technologyis quickly becoming a‘must-have.’By using the same mobile device as both their personal phone and their business telephone, workers never miss an important call and are able to collaborate with colleagues and customers quickly and efficiently – an obvious advantage for any business.
Consider the benefits to a company’s competitive edge when a mobile solution is in place.
- Better customer service – respond to customer inquiries in a timely fashion
- Improved employee productivity – stay connected to office applications using a smartphone or tablet
- Faster internal communications – collaborate in real-timeto make decisions quickly
- Work/life balance – flexibility and personal freedommeans job satisfaction
Do you want to improve your ability to compete? A 2011 mobile workforce study revealed that the average mobile employeeworks 240 hours a year morethan an in-office worker. Mobile workers are highly responsive andreadily engaged even outside of the traditional office hours. Smartphones and tablets are allowing workers to stay in touch with colleagues, make important decisions on the fly, resolve issuesin real-time, and ultimately to provide the highest level of customer service. A mobile solution is no longer just an enhancementto consider down the road, but a key technology to implement right now!
Of course, deploying mobile technology introduces security, integration and manageability challenges that require expertise in several areas. Xtelesis can help as it has developed a dedicated enterprise mobility practice called Mobility 360, partnering with several industry leaders, including ShoreTel for its mobile device integration solution, MobileIron for mobile device management and Vidyo for HD telepresence and a face-to-face video experience with colleagues and customers located miles away, across the country or around the world.
ShoreTel Mobility is already deployed in hundreds of businesses that want to give their employees the convenience of using a popular mobile device as their business telephone. Users can access enterprise calling features, and the mobile device will display the Caller ID name and number of the user’s office extension when the user places a call. At the same time, ShoreTel Mobility addresses important business challenges in terms of security, cost and coverage by supporting authentication and encryption, least cost routing and automatic WiFi-to-cellular call hand-off as a user moves in and out of the building.
Did you know that ShoreTel Mobility can reduce your mobile phone bills by up to 70%?And, for further savings, an IT group can leverage the IP-PBX they already have since ShoreTel Mobility integrates with any SIP-compatible platform. Click here to see and hear testimony from the Anthony Marano Company, a produce business that has built an excellent reputation for customer service since deploying ShoreTel Mobility.
Stay competitive and make mobility a strategic imperative for your 2012 technology roadmap! Contact Kevin Dogen at 650-239-1453or firstname.lastname@example.org today.
Xtelesis has continued to evolve their VoIP business systems to include IP telephony, HD videoconferencing, and mobility for small and large businesses. They have made it their goal to make business communication easier and accessible for all employees.
To promote their Mobility solutions, Xtelesis will host the 2012 Enterprise Mobility Summit Wednesday, April 4, 2012 (6:00-8:30PM) at the 545 Steak Lounge in downtown San Francisco. This exclusive dinner event will highlight the 5 A’s of Mobility’ Anyone, Anywhere, Anytime, Any Device and Any Network. The event will also emphasize the company’s newest communication solution, the Mobility 360 program.
The featured topics will include Desk Phone Replacement, Reduction of wireless costs, mobile device management, personal video conferencing and much more. Sponsors such as Mobile Iron, Vidyo, and ShoreTel will be partnering with the event. Representatives from these industry leaders will be speaking at the event; Vasili Triant, Vice President of Enterprise Mobility - ShoreTel, Sean Ginevan, Senior Project Manager - Mobile Iron, Chris Thomas, Vice President of Sales - Vidyo, and Scott Strochak, Chief Executive Officer – Xtelesis.
All attendees will leave full informed and educated on mobile solutions for personal or business use and all will have a chance to win a Free 30 Day Trial of ShoreTel’s Mobile Unified Communications Systems (15 user limit). This featured prize has an estimated value of $10,000.
There’s only one day left before the big event and seating is very limited so please RSVP today at www.xtelesis.com.
“Enterprise mobility is rapidly transitioning from a tactical benefit to Strategic imperative. The benefits of this strategy are instant & measurable, with studies showing that mobile employees work 240 hours more per year than non-connected ones.”
We understand the need for your business communications’ mobility and have partnered with dedicated communication companies and brands such as ShoreTel, Mobile Iron, Vidyo and LifeSize to bring you the technology that provides accurate and immediate information with real time results and communication.
When a business deploys employees the need for security, integration and manageability is imperative. With the collaboration of Xtelesis and these partnered brands we are able to support mobility clients with our Enterprise Mobility program. This program offers unified communications with mobile devices and management, video telepresence on demand, data security and a drastic wireless reduction. We seamless extend the use of applications on mobile devices by providing the same capabilities as PC’s and desktop phones.
Because we are the leader in providing exceptional business communication systems for small to mid size businesses it’s no surprise that we are able to bring our knowledge of technology to use on the field and away from the office. With solutions provided by ShoreTel Mobility employees have access to a wireless network wherever they play a call. This reduces the costs of usage, roaming and data charges as well as long distance. Domestic calls can be placed at a normal pace without rushing, overage charges are no longer a factor and because of the access to WiFi there is an average of 40-60% reduction in your wireless bill.
Here at Xtelesis we’ve made it important to our business to provide our customers with unified communication solutions that are not only reliable but affordable. More often than not our customers see a huge reduction in their communications plan in comparison to their previous services.
As our world continues to change and our lives get even more mobile it’s time to think about integrating a mobility plan into your communications plan. Choose Xtelesis’ Enterprise Mobility.
We are a leader in VoIP business systems implementation and putting the best IP telephony technologies and engineering practices into your work environment. If your company doesn’t have a VoIP phone system in place it may be the perfect time to switch.
Here are some of the Top Reasons for your Business to switch to VoIP:
- Monthly long distance charges are significantly reduced
- Management interfaces are simplified and hardware is reduced
- Advanced communication features like conferencing, three-way calling and forwarding are available at no additional cost
- Phone systems are easily scaled up or down with minimal effort
At Xtelesis we want to provide the best VoIP business phone systems (Voice over Internet Protocol) or IP telephony solutions to our customers. Our featured brand, ShoreTel has received the highest customer satisfaction rating among the top business IP telephony and unified communications providers.
ShoreTel Phone Systems offer your business an enterprise class solution and a low cost structure. The platform was built on system that can easily be extended from branch to branch within the United States or globally with one simple management interface.
ShoreTel provides customers with Phone Systems and Components to reduce redundancy, provide seamless integration, and offer mobility.
ShoreTel Phone System and Components Explained:
There are a variety of ShoreTel phones to choose from giving your business quality and options to ensure the right solution for your specific needs. ShoreTel phone features provide end users with the quality they demand and are pre-configured to match the company’s system to eliminate the process during installation.
ShoreTel also provides a web-based management program that provides a single management tool for interfaces in numerous locations. The management system is easy to learn and use and helps improve productivity and reduces ownership costs.
The Shoretel Communicator presents communication management through the ShoreTel desk phone, computer, mobile phone or home phone. The application easily links with Microsoft Outlook and provides visual voicemail, call notes and routing information.
Alongside the ShoreTel Phone system comes the ShoreGear voice switches which are embedded “plug-and-play” appliances to manage ip phones, analog and digital trunks, and route calls from device to device from anywhere in your network.
ShoreTel is a leading provider of IP Unified Communication solutions. Xtelesis strives to bring quality brands and their products to our customers. With a ShoreTel IP Phone system your company will be able to seamlessly integrate all communications into your business at reduced cost, easy manageability and a high level of quality and satisfaction.
Voice over Internet Protocol (VoIP), commonly referred to as IP telephony, has become the norm and has revolutionized voice communications for businesses by transporting voice digitally over the Internet, rather than via the traditional public switched telephone network. IP telephony has paved the way to simpler, smarter and more affordable communications for businesses of all sizes, from small, single-site shops to large organizations that span the globe.
With the rapid advances in communications technology, there are a plethora of VoIP solutions to meet any business requirement. So, which solutions and services are right for you? It is easier than ever to deploy a new VoIP phone system or subscribe to a hosted PBX service or take advantage of unified communications solutions that will improve your operation, make employees more productive and help you better your customer service, all of which mean more revenue for your business. Take a look at the varying business requirements below and consider the benefits a new VoIP solution can bring.
Small Office, Home Office. Are you looking for an inexpensive, easily managed phone service? Or, is the phone system you have getting old or expensive to maintain? A Hosted Phone Service or VoIP Hosted PBX eliminates the hassle of deploying on-premises equipment that requires ongoing administration and maintenance. Also, the security of a fixed monthly payment that comes with a hosted service is appealing, particularly in a challenging economic environment. Xtelesis offers several VoIP Hosted PBX plans and options to meet your specific business requirements.
Mid to Large Multi-site Organization. Do you have a large and growing business with multiple locations across states and/or countries? Consider upgrading your office phone system with a new VoIP Phone System, one with incredible scalability for future growth and a failure-proof architecture that is easily managed as a single IP network with feature transparency among all locations. The ShoreTel IP Phone System can streamline your operation.
Mobile and Remote Workers. Do you have staff members that need to move around their location? Are some of your employees always on the road or working from home? More and more professionals are on the go and working away from their office. Today’s wireless LAN and WiFi-cellular solutions remove the chains of an office desk phone. With a mobile phone in hand, your staff members will never miss an important call and can collaborate with colleagues and customers quickly and efficiently, from anywhere. Xtelesis offers a selection of Mobility solutions for in-building mobility, road warriors and telecommuters.
Team Collaboration. Do your employees need to share presentations, utilize an interactive whiteboard or video conference with remotely located team members easily and often in an affordable way, without the expense of physically traveling to meetings? With broadband IP communications and the public Internet, high quality HD Video Conferencing is more manageable and more affordable than ever. Xtelesis offers several conferencing and collaboration options from LifeSize and Vidyo that are sure to meet your needs.
Data Networking. Is it time to refresh your Local Area Network (LAN) to add Power over Ethernet (PoE) functionality or upgrade your Local Area Network to add security? Are you looking to connect offices in different states or different countries via a Wide Area Network (WAN)? Xtelesis partners with top manufacturers including Cisco, HP ProCurve, Juniper, Enterasys and Aerohive to offer a wide range of Data Networking solutions that will optimize a LAN and/or WAN for your business. Xtelesis also offers Managed IT Services to handle your IT requirements for you, allowing you to focus more time on your core business.
VoIP technology continues to advance business communications at a rapid pace, and the number of available services and solutions can be overwhelming. Xtelesis specializes in making business communications easy and has the expertise to help you determine the service that’s right for you. Contact us today.